DK99 Privacy Policy — How We Protect Pakistani Players' Data

1Who We Are

This Privacy Policy applies to the DK99 online gaming platform, accessible at dk99.info. DK99 is an online casino and sports betting platform operated exclusively for Pakistani members, with all financial transactions denominated in Pakistani Rupees (PKR).

When this policy refers to "DK99", "we", "us" or "our", it refers to the operator of the dk99.info platform and all services provided through it. When it refers to "you" or "your", it refers to any registered member or visitor to dk99.info.

2What Data We Collect

DK99 collects different types of information depending on how you interact with the platform. Below is a complete and honest account of what we collect and when.

Information You Give Us Directly

• Your full name and date of birth — collected at registration to verify your identity and confirm you are 18 or older
• Your Pakistani mobile number — used as your primary account identifier and for security verification via OTP
• Your email address, if you choose to provide one — used for account communications and promotional emails you've opted into
• Your CNIC number — collected as part of the one-time identity verification process required before your first withdrawal
• Your payment account details — the Easypaisa or JazzCash number, bank account details, or card details used to make deposits and receive withdrawals
• Any information you provide when contacting DK99 support — including the content of chat conversations and support emails

Information Generated by Your Use of DK99

• Your login history — date, time, and IP address of each login, used to detect and prevent unauthorised access
• Your game activity — which games you played, your session durations, win and loss records — stored for dispute resolution and responsible gaming monitoring
• Your transaction history — all deposits, withdrawals, bonus credits, and balance adjustments
• Your device information — the type of device, operating system version, and browser used to access DK99 — collected to ensure platform compatibility

3Why We Collect It

Every piece of data DK99 collects has a specific purpose. The table below maps each data type to the reason it is collected and the legal basis for processing it.

DK99 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. For example, if a withdrawal is flagged by our fraud detection system, a member of the DK99 team reviews the case before any account action is taken.

4Who We Share It With

DK99 does not sell, rent, or trade personal data. We share data only with the limited categories of third parties listed below, and only to the extent necessary for the stated purpose.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners receive the payment account details and transaction amounts necessary to process your deposits and withdrawals. DK99 does not share your CNIC or game history with payment processors.
• Game software providers: Companies such as Pragmatic Play, PG Soft, and Spribe receive a session token and your chosen bet size to run their games. They do not receive your name, CNIC, or payment details.
• Identity verification services: In some cases, DK99 uses a third-party identity verification provider to cross-check CNIC details. This provider operates under a strict data processing agreement with DK99.
• Legal and regulatory authorities: Where required by applicable law — for example, anti-money laundering regulations — DK99 may be required to disclose information to law enforcement or regulatory bodies. DK99 will notify you of any such disclosure where legally permitted to do so.
• Cloud infrastructure providers: DK99's platform runs on cloud infrastructure. The provider stores encrypted data on DK99's behalf but has no right to access or use your personal information for their own purposes.

5Cookies and Device Data

DK99 uses cookies — small text files stored on your device — and similar technologies to make the platform work correctly, keep you logged in between sessions, and understand how the platform is being used so we can improve it.

Types of Cookies Used on DK99

• Essential cookies: Required for the platform to function. These include your login session cookie that keeps you signed in, and security cookies that protect against cross-site request forgery. You cannot opt out of these without losing basic platform functionality.
• Performance cookies: Used to understand which pages and features are used most, how fast pages load, and where players encounter errors. This data is aggregated and anonymised — DK99 sees that a page has a high error rate, not that you specifically encountered an error.
• Preference cookies: Remember your settings such as language preference and notification choices so you don't have to reset them each visit.

DK99 does not use advertising cookies or tracking pixels that follow you across other websites. Our cookie usage is limited to what is needed to operate and improve the dk99.info platform itself.

You can manage or clear cookies through your browser settings. Be aware that disabling essential cookies will prevent you from staying logged in to your DK99 account.

6How Long We Keep Your Data

DK99 does not keep your personal data indefinitely. We retain information only for as long as it is needed for the purpose it was collected, or as required by legal obligations.

When data reaches the end of its retention period, it is either permanently deleted or anonymised so that it can no longer be connected to you as an individual.

7Your Data Rights

As a DK99 member in Pakistan, you have the following rights in relation to your personal data. These are practical rights you can exercise at any time — not theoretical promises.

• Right to access: You can request a copy of all personal data DK99 holds about you. We'll provide this within 30 days of your request at no charge.
• Right to correction: If any information DK99 holds about you is inaccurate — for example, a mis-entered date of birth — you can ask us to correct it. We'll update it within 14 days.
• Right to deletion: You can ask DK99 to delete your personal data. We'll do so within 30 days, subject to retention obligations required by law (such as transaction records that must be kept for 7 years). We'll tell you clearly which data we are required to retain and why.
• Right to data portability: You can request your account data in a machine-readable format (CSV). This includes your transaction history and game activity records.
• Right to object: You can object to DK99 processing your data on the basis of legitimate interest — for example, if you do not want your game activity used for responsible gaming monitoring. We'll review your objection and respond within 30 days.
• Right to withdraw marketing consent: If you've opted into promotional emails from DK99, you can withdraw that consent at any time by clicking unsubscribe in any marketing email or by contacting support.

To exercise any of these rights, contact DK99 at support@dk99.info with the subject line "Data Rights Request". Include your registered mobile number so we can identify your account. We will not require you to justify your request or complete a lengthy form.

8Payment Data Security

Payment security is one of the areas where DK99 invests most heavily, because the stakes of getting it wrong are highest. Here is exactly how your payment information is handled on DK99.

• DK99 does not store your full Easypaisa or JazzCash account credentials. We store only the mobile number associated with your payment account, which is the minimum needed to direct withdrawals correctly.
• Bank account details and card numbers are tokenised — replaced with a non-sensitive reference that can be used to process transactions but cannot be used to access the underlying account if intercepted.
• All payment data in transit is protected with TLS 1.3 encryption — the current industry standard. DK99 does not accept connections over older, less secure protocols.
• DK99 staff members in customer support roles do not have access to full payment account details. A support agent can confirm that you have an Easypaisa account linked to your profile but cannot see the full number without security escalation.

9Responsible Gaming and Data

DK99 uses certain personal data specifically to support responsible gaming practices. This is one of the areas where data processing benefits you directly as a player, and DK99 considers it one of the most important uses of the information we hold.

• Your game activity and session data is used to identify patterns that may indicate problem gambling. If our responsible gaming team identifies concerning patterns, they may proactively reach out to check in — not to lecture you, but to make sure you're aware of the tools available.
• Deposit limit, session limit, and self-exclusion settings you apply to your account are stored and enforced as platform-level restrictions that cannot be overridden by any DK99 employee.
• If you request a self-exclusion period or permanent account closure for responsible gaming reasons, DK99 retains a record of that request to prevent re-registration during the exclusion period. This is done in your interest.
• DK99 does not use your responsible gaming data for commercial purposes — for example, we will not use the fact that you set a deposit limit to reduce the frequency of promotional offers to you. Responsible gaming information is strictly siloed from marketing functions.

For full information on responsible gaming tools available on DK99, visit the Responsible Gaming page.

10Policy Updates

DK99 may update this Privacy Policy from time to time as the platform evolves and as legal requirements change. When we make material changes — changes that affect how your data is used or your rights in relation to it — we will notify you via the registered mobile number or email address on your DK99 account at least 14 days before the changes take effect.

Minor updates — such as correcting a typo, adding clarifying language that doesn't change the substance of a policy, or updating contact details — may be made without advance notice. The "Last Updated" date at the top of this page reflects the date of the most recent change, including minor ones.

If the changes to this Privacy Policy are significant enough that you no longer wish to use DK99, you can close your account and request deletion of your personal data at any time before the changes take effect, with no penalty. After the effective date, continued use of DK99 constitutes acceptance of the revised policy.

11Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a suspected data security incident, please contact DK99 through any of the following channels:

• Email: support@dk99.info — use subject line "Privacy Policy Query" or "Data Rights Request" for fastest routing
• Live chat: Available 24/7 on dk99.info — response within 3 minutes during operating hours
• WhatsApp: Available to registered DK99 members — link available in your account dashboard

DK99 will respond to all privacy-related queries within 30 days. For urgent matters — such as suspected unauthorised access to your account — contact us via live chat for immediate assistance.